RETURNS

We want you to be completely satisfied with your purchase from kickscurated.com. If you are not entirely happy, you may be eligible to return your item(s) for a refund or exchange, provided the return meets the conditions of this policy.

14-DAY CHANGE OF MIND RETURNS

We offer a 14-day ‘Change of Mind’ return policy for items purchased online, starting from the date you receive your order.

  • To be eligible for a return, the item must be:
    • Returned within 14 days of delivery.
    • In its original, unworn, and unwashed condition.
    • Have all original tags attached and be in the original packaging.
  • The customer is responsible for the cost of return shipping for ‘Change of Mind’ returns.
  • We recommend using a traceable shipping method, as we cannot be held responsible for items lost in transit.
  • Once we receive and inspect your return, we will process your refund to the original payment method used for the purchase. Please allow time for your financial institution to process the refund.

FAULTY, DAMAGED, OR INCORRECT ITEMS

Your rights under the Australian Consumer Law are guaranteed. If an item is faulty, damaged upon arrival, or not what you ordered, we will happily offer you a refund, exchange, or repair. Please contact us within a reasonable timeframe.

  • We may require proof of the fault or issue.
  • We will cover the cost of return shipping for items that are faulty, damaged, or incorrect.
  • Please do not return faulty or damaged items without first contacting our customer service team.

HOW TO RETURN AN ITEM

  1. Contact Us: Initiate your return by contacting our customer service team. Please have your order number ready.
  2. Pack Your Item: Securely pack the item(s) in their original packaging, including all tags and any accessories.
  3. Ship Your Return: Post your return parcel to the address provided by our customer service team. Remember to obtain proof of postage.

NON-RETURNABLE ITEMS

For health and hygiene reasons, the following items cannot be returned unless they are faulty:

  • Socks and hosiery
  • Face masks and other similar personal care items

EXCHANGES

We are happy to exchange items for a different size or colour, subject to availability. If the item you wish to exchange for is a different price, we will process a partial refund or charge the difference accordingly.

REFUND PROCESSING TIME

After we receive your return, please allow a reasonable processing period. Once processed, you will receive a confirmation email. The time it takes for the refund to appear in your account will depend on your financial institution’s policies.

SALE ITEMS

Sale items can be returned under our ‘Change of Mind’ policy, provided they meet all the standard return conditions outlined above.

INTERNATIONAL RETURNS

Customers returning items from outside of Australia are responsible for all return shipping costs and any applicable customs duties or import taxes. We are unable to refund original shipping costs for international orders.

For any questions regarding our returns policy, please visit our Contact Us page.